Refund policy

Return Policy

We apply a 14-calendar-day return policy from the date you receive your order.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unwashed, with tags attached, and in its original packaging. Proof of purchase may be required.

To request a return, please contact us via our contact form and include your order number. Return instructions will be provided once your request has been approved. Items returned without prior authorization cannot be accepted.

Return shipping costs are the responsibility of the customer. Products must be sent back to the following address:

Avenue André Drouart 7, boîte 4

1160 Auderghem

Belgium

 

Damages and Issues

Please inspect your order upon receipt and contact us via our contact form if the item is defective, damaged, or incorrect, so that we can assess the situation and provide an appropriate solution.

Right of withdrawal (EU customers)

If you are located in the European Union, you have 14 days from the receipt of the last item in your order to exercise your right of withdrawal, without having to give a reason. This period is extended if it ends on a weekend or public holiday.

To exercise your right of withdrawal, you can submit a return or cancellation request directly from your customer account: https://account.wearingdolcevita.com. You will receive a confirmation of your request by email.

Return shipping costs are borne by the customer.

Exchanges

If you would like a different item, please return the original item following the procedure described above and place a new order.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank’s processing time may vary.

If more than 15 business days have passed since the refund approval, you may contact us via our contact form.